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2020/02/12 Update

東京駅勤務 IT Support Team (Job ID: SCR-1000047)

Work location
Tokyo
Job type
IT engineers
Employment type
Salary
Depends on experience
Must
** These jobs are not affiliated with Jellyfish. If you would like to apply, please contact the company directly. If you would like to have a consultation with one of our consultants, please apply below. **

Job Detail

Language requirements: Japanese Fluent (N1)
Language requirements: English Business level
Career level Manager (Manager/Supervisor of staff)
Company name BiOS, Inc. 株式会社バイオス
Job description ** These jobs are not affiliated with Jellyfish. If you would like to apply, please contact the company directly. If you would like to have a consultation with one of our consultants, please apply below. **

Job Description:
 Deliver IT support service scope, goals and deliverables in accordance to the client’s policies, procedures, and processes.
 Provide technical support to desktop/laptop PCs, printers, monitors and other hardware in office environment.
 Troubleshoot, support and incident-manage users PCs and other related technical infrastructure
 Participate and support global/regional projects requested by the client.
 Set and continually manage project expectations with team members and the client’s counterparts.
 Identify and resolve issues, conflicts and critical path within the service.
 Develop and deliver progress reports, proposals, requirement documentation, and presentations to the client, partners/vendors, and BiOS counterparts.
 Reporting and reviewing the performance of the services with the client’s counterparts on a weekly basis or as required.
 Conference room and event support as required.
 Direct, manage, and monitor on-site IT support team.
 Delegate tasks and responsibilities to team members.
 Create monthly shift work schedule for all resources.
 Provide support for engineer evaluation and report regarding the service and operation status to BiOS when necessary.Job Industry:
Software Vendor
Working Hours:
9:00-18:00
Holidays:

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