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2019/09/11 Update

【大手外資系企業】アメリカ企業ソーシャルネットワーキングサービス ー (Job ID: SCR-1000194)

Work location
Job type
IT engineers
Employment type
Contract employee
Salary
JPY - Japanese Yen JPY 2500K
Must
** These jobs are not affiliated with Jellyfish. If you would like to apply, please contact the company directly. If you would like to have a consultation with one of our consultants, please apply below. **

- Native Japanese speaker with good oral and written Japanese skills
- At least High School graduate
- Communicate to Conversation level of English

Job Detail

Language requirements: Japanese Native
Language requirements: English Conversational level
Career level Manager (Manager/Supervisor of staff)
Company name Agensi Pekerjaan SELPEO Sdn.Bhd
Job description ** These jobs are not affiliated with Jellyfish. If you would like to apply, please contact the company directly. If you would like to have a consultation with one of our consultants, please apply below. **

Job Description:
POSITION SUMMARY​:
The Client Service Associate is to help support and expand ourself-serve advertising customer base. They will also need to demonstrate the value of our advertising solutions and provide post-sales support for all self-service products.


Primary Job Functions:
● Understand customer’s enquiry and respond via phone and email

● Answer incoming calls and email and perform outbound calls related to products and services

● Identify customer requirements and ensure they are answered or routed through the appropriate support channel

● Manage customer escalations and ensure that these are answered, tracked and escalated as required.

● Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes.

● Provide call backs and or call downs to customers if required

● Ensure all SLAs are met accordingly

● Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

● Provide a high level of professionalism and competent customer service

● Able to communicate effectively with customers in a friendly and polite manner

● Can understand the main ideas of complex text on both concrete and abstract topics

● Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers

● Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options



※そのほかの情報に関しては、応募後担当よりご案内いたします。Job Industry:
Employment Agency
Working Hours:
Monday to Saturday)
hours of operations – 8am-8pm(8時間勤務)
Holidays:
完全週休2日制
有給休暇
傷病休暇

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