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2019/08/11 Update

【外資系企業】カスタマーサポートアソシエイトポジション (Job ID: SCR-1000195)

Work location
Job type
IT engineers
Employment type
Regular employee
Salary
JPY - Japanese Yen JPY 2500K - JPY 4000K
  


(Monthly Salary Range:


JPY - Japanese Yen JPY 208.333K - JPY 333.333K

*Divided into12month
Must
** These jobs are not affiliated with Jellyfish. If you would like to apply, please contact the company directly. If you would like to have a consultation with one of our consultants, please apply below. **

- Native Japanese speaker with good oral and written Japanese skills
- Willing to work 9am-6pm Japan time (equivalent to 10am-7pm Malaysia time)
- At least High School graduate
- Communicate to Conversation level of English

Job Detail

Language requirements: Japanese Native
Career level Manager (Manager/Supervisor of staff)
Company name Agensi Pekerjaan SELPEO Sdn.Bhd
Job description ** These jobs are not affiliated with Jellyfish. If you would like to apply, please contact the company directly. If you would like to have a consultation with one of our consultants, please apply below. **

Job Description:
【Overview of the role】
We are looking for high quality Japanese support operations for inbound
phone and chat retail and global store contacts.
Customers typically contact our client for issues ranging from basic informational requests to inquiries regarding order status,
shipment status, account and billing issues. The support is not technical but covers a broad range of topics and requires
customer service knowledge and high empathy skills. The Customer Service Associates are trained on customer service
techniques with no emphasis on upsells, saves, etc.


【Roles & Responsibilities】

- Demonstrates clear and polite written and oral communication
- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service
- Maintains a positive and professional demeanour and portrays the company in a positive light
- Demonstrates knowledge and use of departmental resources, policies and procedures
- Answers messages in phone, chat, and email queues
- Maintains acceptable call lengths and email handle time, while remaining friendly and informative
- Maintains productivity and quality standards
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assignedJob Industry:
IT - Other
Working Hours:
Japan business hours: 9am-6pm (that’s 10am-7pm in Malaysia)
Holidays:
完全週休2日制(祝祭日)
有給休暇
傷病休暇

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